FAQowner

Communication

What kind of communication does Beachside Breaks offer?
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Will i be notified of any issues with my property?
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What kind of information will i find out when a booking is made/altered/cancelled?
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What are Beachside Breaks office hours?
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Can i get in touch with Beachside Breaks after hours?
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How do i open up a new availability period in for my property?
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Advertising and Promotion

What websites do Beachside Breaks advertise on?
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Am i charged for advertising on these sites?
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Do you communicate with guests prior to booking?
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What do you do to ensure no unruly guests are staying in my property?
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What websites do Beachside Breaks advertise on?
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Am i charged for advertising on these sites?
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Do you communicate with guests prior to booking?
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What do you do to ensure no unruly guests are staying in my property?
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Housekeeping

How is cleaning and linen handled?
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Where do you source your housekeepers from?
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What is provided in the way of linens/towelling for guests?
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Do you offer weekly housekeeping or linen changes?
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Do i have to pay for the property to be cleaned on my departure?
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Will the property be cleaned upon my return?
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What are the housekeepers asked to do during their clean?
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I'm not happy with the cleaning job that has been done, what do i do?
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Do your housekeeper's inspect the property for damage/missing items on their departure?
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What if a housekeeper misses a damaged or missing item?
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Your property 

What is required in the property for guests?
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Is there anything extra items/amenities you think guests would appreciate?
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Should i remove my personal belongings?
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I have a lockable study/storage area, should i store my things in here?
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Do i need to organise pool and garden maintenance?
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Accounting

When do i receive the funds for the booking?
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Will i receive statements breaking down incomings and outgoings?
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What happens if a guest cancels, will i still get paid?
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What happens if a guest alters their booking dates?
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Guests

Do you meet and greet guests at my property?
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Can guests get in touch with you 24/7 if there is an issue?
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Do you encourage guests to leave a review after they depart?
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What happens is a guest loses a set of keys during their stay?
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Are guests charged a damage deposit?
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What constitutes a deduction from the damage deposit?
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Owner use

How can i make a booking for myself or a friend in my own property?
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Can i use Beachside Breaks's linen?
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Do i get charged for housekeeping on my departure?
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I would like to clean the property myself, can i do this?
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Can you charge my visitors for the cleaning and linen or do i have to pay?
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